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SHIPPING POLICY

All Jules Home Makes are posted within the UK ONLY and are sent via 2nd Class Royal Mail Signed For, with an upgrade to 1st class Royal Mail Signed For being available at checkout.  2nd Class delivery generally takes 3-5 working days, with 1st Class taking 1-2 days.

International postage is currently unavailable.

For larger items, delivery will be by Parcelforce or an alternative courier service, if collection or delivery is not possible.

RETURN POLICY

We hope that you will be delighted with your order, however, we understand that there are occasions where you may wish to return an item and we are happy to assist.


How to Return an Item:  In the first instance, please notify us of your wish to return a product within 14 days of receipt of goods. For faulty items, please notify us within 24 hours of receipt of goods (see below) You will then have a further 7 days to return the item/s to us.
For any return, please contact us by email: juleshomemakes@hotmail.com or call: 07521966906 and give details, including your
 order number, so we can find your order and help with your query.

 

All goods must be returned in their original packaging and condition in which they were received, including the outer box or we withhold the right to a refund. We are not able to issue refunds for goods that are not returned in the condition in which they were received, or for goods that have been photographed and used in any way for promotional commercial purposes.

General returns are made at the buyer expense.

Commissioned or personalised pieces that are made to your specific requirements (ie: outside of standard customisation options offered) are non-cancellable and non-refundable due to their bespoke element.
To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.

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Faults & Damages: We strive to ensure items are produced, designed and packaged well, but in some unfortunate cases faults and damages may occur. If upon receiving your delivery, you find an item is damaged or faulty in transit, please notify us within 24 hours of delivery, otherwise we will be unable to issue a refund or replacement goods. Please contact us by email: juleshomemakes@hotmail.com or call: 07521966906 and give details, including your order number, and detailing the issue and attaching a clear image to speed up the resolution process.

If you have requested a replacement, this will be send free of postage and packing charges.

Please do not destroy, or throw away any faulty product, as doing so may affect your entitlement to refund, as we may ask for the product to be returned.
 

Refunds:

We are not able to issue refunds for goods that are not returned in the condition in which they were received and in their original packaging. Refunds can only be credited back to the original card used to purchase the items. Refunds for items received as gifts can only be given to the original purchaser. If you would like to exchange an item, we cannot stop the original purchaser from knowing.

If an item is returned to us after our returns period has ended, and/or without advising us first, we will not be able to offer a refund and may only offer an exchange or partial credit with a gift voucher.

PAYMENT METHOD

We accept payments via DEBIT or CREDIT CARD, PAYPAL will be available soon. 

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